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Monday, October 18, 2010

Should I cut the guy some slack - Ebay Negative Feedback

See the Plain White Envelope Hall of Shame here.

I then left the following feedback for this auction.

Showed up .78 postage due. Its not the money, its the principle.

I got the following email response:

I just found out you gave me a negative feedback without contacting me first. What happened? I regulary send out envelopes with a note to the mailman, which I personally know, to add any extra postage if neccesary or if I am running out of stamps. All envelopes are different weights, so sometimes I have to pay a few cents more. If the envelope got to you, you shouldn't have to pay anything, and if you do, just let me know and I would straighten everything out. I've been dealing on ebay for over 2 years and have NEVER got or given a negative feedback. You should have definitely contacted me first. Then, if would tell you something like "Hey, I ripped you off .78 cents on purpose, that's how I make a living" you could justifiably slam me with negative feedback. Please write me back so we can fix this and hopefully revise this feedback. Let me know.

What say you?


dodgerbobble said...

I try not to leave any negative feedback at all. Even if it's a really bad situation, like someone doesn't send an item, or fails to pay. I try to resolve it first. They will always leave negative feedback in return.

I understand you POV, it's the principle.

Broman4324 said...

If your cards are ok, and not damaged, I would let it go. I understand your point of view, but for a card you got for <$5, I don't think it's worth fighting over negative feedback.

William Noetling said...

I disagree with the above posters. IT IS the principle of the matter and this guy looks like he doesn't really care about his shipping. If that's the case, then it's really a warning to future customers to be careful with this seller.

One negative won't hurt him that much.

the sewingmachineguy said...

"My mailman usually covers for me if I run out of stamps". Pfff. Really?
Considering the crap envelope, and the less than free S&H, Negative, or at least Neutral is OK with me.

Captain Canuck said...

did he respond to why he used a PWE without stating clearly in his auction? 2 years of pwe and no negatives? i doubt that.

Fuji said...

Part 1: PWE suck... and as a person who sells sports cards, he should know better. However, it's free shipping and the card sold for less than $5... so it's not completely shocking that he sent it in a PWE.

Part 2: You have to pay $.78 for shipping, when he's advertised free shipping. This stinks too. If this is his business, then he should know better (again). But... this has happened before to me (a few times)... and every time I contacted the seller, they've refunded me some of the money immediately.

Part 3: Negative feedback. Does this guy deserve it? Maybe. On principal... Yes. But... then again (this is the teacher in me)... people make mistakes... and in certain instances should be given the opportunity to correct their mistake.

I'd probably try to resolve the issue... but that's just me. This is one of those "gray" areas where it could have been handled in multiple ways. You had the right to leave him "negative" feedback, because he screwed up in two different areas (PWE & falsely advertised free shipping).

I think it's cool that you're taking the time to reflect on this situation. A lot of people would probably just say "screw it" and move on. At least you're considering resolving the issue.

Hope things work out for both parties in this situation.

AdamE said...

Since he is offering I would at least give him a chance to make it right. To me Negative is for when things were bad and nothing was done.

Pop Startled said...

I think that people are too nice. The guy used a PWE, which is worthy of negative right there. Second, the guy isn't apologetic at all in his message: "You should have definitely contacted me first." I think that's a bunch of crap...if you don't want negative comments, don't set yourself up for negative customer situations. If he didn't use PWE, if he didn't have a secret deal with his mail carrier to make good on postage shortage, if he didn't insist that people pay for his postage errors on the back end, if he didn't make too many stupid assumptions, then he would have earned his no negative feedback record. Instead, his message is full of almost accusatory language wherein he's done everything correctly and you've unfairly given him negative feedback. I disagree with the gist of most of the non-negative comments...you have every right to give this seller a negative feedback.

maine mariner said...

Now if the guy has a history of it that's another thing and shame on you for not checking his feedback before bidding.

I'm with a couple of the guys on here in that I would try to work it out with the seller before leaving negative feedback.

Personally, negative feedback is a last resort after other avenues have failed.

King Felix 4 CY said...

Yeah, I think you should change the feedback. The card wasn't damaged. If you contacted him, you may have even gotten the card for free.He could have issued you a Paypal Refund, it is very fast and easy to do, a simple paypal refund.I have gotten a bunch of stuff for free over the years because people fear the negative feedback. It is such a power, as a buyer.

stusigpi said...

Aren't we then gaming the system if I work things out. He knew what he was doing when he sent the PWE.

In contrast the guy that mailed the platinum boxes that never arrived. I contacted him about the issue, he responded, refunded my money and I left him positive feedback.

The difference between the cases is that in one case the situation was beyond the guy, in the other, the guy caused his own problems.

AdamE said...

I dont' think you would be gaming the system that is the system.

Negative feedback is just what it says, a message to the seller (or buyer in a different case) stating that you are unhappy with product or service. You leave a negative and the seller than does what he can to make the buyer happy or live with the negative. I think if he can somehow make you happy than you should pull the negative feedback.

the sewingmachineguy said...

Neutral gets noticed but doesn't ruin a perfect percentage.

Fuji said...

"Neutral gets noticed but doesn't ruin a perfect percentage."

the sewingmachineguy - great response... well written, simple, and straight to the point.